Return Policy
Janasheen Scents – 7-Day Return Policy
At Janasheen Scents, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 7-day return policy under the following conditions:
Eligibility for Returns:
- Returns must be requested within 7 days of receiving your order.
- The product must be unused or in its original condition, with all labels and packaging intact.
- Returns will only be accepted for items purchased directly from our official store/website.
Returns for Damaged, Leaking, or Incorrect Products:
- If you receive a damaged, leaking, or incorrect product, please contact us within 24 hours of delivery.
- Provide clear photos or videos of the issue for verification.
- Once verified, we will offer a replacement or full refund, based on your preference.
Non-Returnable Items:
- Used products.
- Fragrances that do not meet personal preferences (unless damaged or incorrect).
- Gift cards, promotional items, or sample products.
Return Process:
- Initiate a Return: Contact our customer service team at [email/contact] with your order details and issue.
- Verification: Our team will review your request and respond within 48 hours.
- Return or Replacement: If approved, we will arrange a return pickup or provide further instructions. A refund/replacement will be processed after inspection.
Refund Process:
- Refunds will be processed within 5-7 business days after the returned product is received and inspected.
- The refund will be issued to the original payment method.
For any questions or assistance, feel free to reach out to our support team at [contact details].
Janasheen Scents – Elevate Your Essence